Help

Get Set Clean is an online platform connecting customers with professional cleaners in just four simple steps:

1. Enter your postcode.
2. Provide details about your cleaning needs.
3. Share your contact information.
4. Securely pay through our platform.

We prioritise quality, affordability, and trustworthiness. Our platform was created to help busy people reclaim their time by connecting them with skilled and reliable cleaners. With Get Set Clean, you can focus on what matters most—family, friends, and yourself—while we handle the cleaning. We provide a user-friendly platform that ensures secure payment, competitive pricing, and trusted professionals from your local area.

We’re a family-run business with a strong commitment to our customers and cleaners. Unlike larger agencies, we combine personal care with professional service. Our platform offers:

- No booking fees or hidden charges.

- Flexible online booking to fit your schedule.

- Fully vetted, trusted cleaners for peace of mind.

- Outstanding customer support whenever you need it.

No, there are no booking fees or hidden costs. Transparency is at the heart of our service.

Unfortunately, no. Our services don’t include end-of-tenancy cleaning. We recommend contacting a specialist cleaning company for these requirements.

Payments can be easily made through our website using a debit or credit card once your booking is placed. Your cleaner will only be paid after you confirm satisfaction with the service provided.

Yes, you’ll receive an email receipt immediately after your payment is successfully processed.

We accept debit and credit cards, including Visa, Mastercard, and more, for all transactions.

No, we only accept card payments. This ensures transparency and reliability for both customers and cleaners.

Tipping your cleaner is entirely optional and at your discretion if you’re pleased with their service.

Yes, your card payments are fully secure. We use Stripe, a trusted and professional payment provider, to protect all transactions.

You can find the 'Login' button at the top of each page on our website.

You can reset your password by clicking the "Forgot Password" link on the login page.

To cancel, log into your account and click the "Cancel" button under the booking you wish to remove. Please note that cancellations less than 24 hours before the scheduled time will incur a fee charge.

Booking is simple! Enter your postcode on the homepage, follow the online booking process, and complete your booking in minutes.

You’ll receive an email confirmation with all booking details, including the assigned cleaner’s profile.

During booking, you’ll fill in details like the number of bedrooms and bathrooms. The system will estimate the required hours based on your inputs and any additional tasks.

If more time is required, your cleaner will notify us, and we’ll reach out to you for approval to extend the session. Otherwise, the cleaner will prioritise tasks based on the allotted time.

Yes! We aim to keep the same cleaner for your weekly or fortnightly bookings, but please note that occasional delays may occur due to external factors like public transport or traffic.

It’s your choice. Being home allows you to provide specific instructions, but if you’re unavailable, you can leave a key in a secure place and communicate its location through our platform.

Yes, many customers choose to provide keys after their first session. However, this is an agreement between you and the cleaner, and Get Set Clean does not take responsibility for key management.

All cleaners undergo thorough vetting, including in-person interviews, immigration and CRB checks, and reference verification to ensure your peace of mind.

We recommend items like bathroom cleaner, limescale remover, glass cleaner, multi-surface kitchen cleaner, floor cleaner, dusting cloths, a vacuum, mop, and bucket.

Yes, cleaners can bring essential cleaning products like surface cleaner, bathroom cleaner, kitchen cleaner, and cloths if requested during the booking process. Please note that an additional fee applies for this service, and the products will not be left at your property after the session. However, cleaners cannot bring larger items such as a vacuum, mop, or bucket due to the limitations of traveling via public transport. You must ensure these items are available at your property for the cleaning session.

Yes, for Airbnb clients, we accommodate bookings on Sundays and bank holidays, subject to availability. Please contact our support team to arrange this.

While both are thorough, Airbnb cleaning focuses on hotel-like presentation, including arranging towels and ensuring the property meets guest-ready standards.

Absolutely! Although we highlight Airbnb, we cater to properties on various platforms like TripAdvisor, HomeAway, and more.

Yes, we offer linen and towel hire services for Airbnb properties. Fresh, professionally laundered linen and towels can be delivered and replaced as part of your cleaning package. Simply add this option when booking to make guest turnovers seamless and stress-free.

Our Airbnb cleaning service covers everything needed for a guest-ready space: dusting, vacuuming, sanitising kitchens and bathrooms, arranging furniture, and replacing amenities. Additional services like fridge checks, restocking toiletries, and linen changes are available upon request.

Yes, we provide toiletry packs that include essentials like shampoo, body wash, hand soap, and toilet paper. These can be added to your booking to ensure your guests have everything they need for a comfortable stay.

If a guest's late checkout impacts the cleaner’s schedule, please contact us immediately. We’ll work with the cleaner to adjust timings or reschedule based on availability.

Yes, if requested, we can restock essentials like toilet paper, paper towels, and cleaning supplies during the service. Please ensure these items are provided or added as part of your booking for restocking.

Yes, we strive to accommodate bookings during peak periods, including Christmas and New Year, but our services are not available on Christmas Day. Prices may vary during these times, so please check with our customer service team for more details and availability.

We provide cleaning services for various commercial spaces, including offices, retail shops, small businesses, and shared workspaces. If you have specific requirements, feel free to contact us for tailored solutions.

Yes, our commercial cleaning services are designed to fit your schedule. We offer early morning, late evening, and weekend slots to minimise disruption to your business operations.

Yes, we offer commercial cleaning services on bank holidays, subject to availability. Please check with our team for booking options during holiday periods.

Absolutely. Our commercial cleaners are skilled professionals with experience in maintaining offices, retail shops, and other commercial environments to high standards.

Our cleaners typically use the cleaning products provided on-site to keep costs down. However, if you’d like us to supply products, this can be arranged for an additional fee. Please note that businesses need to provide equipment like vacuum cleaners, mops, and buckets.

Booking is easy through our website. Simply provide your details, preferred schedule, and the size of your space, and we’ll connect you with a professional cleaner.

No, we don’t require long-term contracts. You can book our services as needed, whether it’s a one-off clean or a regular schedule, giving you flexibility and control over your cleaning needs.